We do offer free standard ground shipping on orders over $75.

However, some items are not eligible for shipping such as large amps and cabinets. If that is the case, you'll see "local pickup only" in the listing.

FedEx has proven to be the fastest, cheapest, most reliable shipping service, as well as have the easiest tracking and least amount of damage. They also provide 7-day delivery in many major markets!

We ship overseas and to military addresses, but we do not ship to P.O. Boxes.  However, due to our dealer agreement, we do not ship the folllowing brands outside the USA: Fender, Guild, Gretsch, and Charvel.

For purchases made in-store in person, and special-order products, there is no return policy.

SHIPPED ITEMS

We have a 48-hour approval window, which means you have 48 hours after receiving your item to request a return.  However, you must pay for the return shipping*, and a fee will be deducted from your refund to recoup some of the initial shipping charges incurred by the shop:

      Electric guitars: $25 fee

      Acoustic guitars, basses:  $40

      Small goods shipped in envelopes or small boxes:  $10 

      Amps:  $50

      All else:  Please call/email.

*Except in the cases of verified damage or defect (please see below) 

To be eligible for a return, your item must be in the same condition that you received it:

New item: Unworn or unused, with tags and all included accessories (including case candy), and in its original packaging.

Used item:  Same condition and with any parts/cables/accessories with which it arrived.

To start a return, or ask a question about returns, you may contact us at info@davesguitar.com. 

Please ship it to the store from which it was sent, unless other arrangements have been made.  Individual store addresses are listed under the About tab in the main menu.  Please note, due to carrier staffing issues, we no longer have the ability to schedule pick-ups from residential addresses.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), apparel that has been worn/washed, and items purchased via our in-store layaway program.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (generally 3-5 business days) for your bank or credit card company to process and post the refund.

For used gear, we have a 60 day
warranty unless marked “as is”. As for all other new gear, each company has a different warranty. We also offer a 60 day warranty on all work done on guitars at the repair shop.

Yes, we have a full service repair shop at each of our stores. Our luthiers are professionally-trained and available during regular store hours.

Amp repairs are performed in the La Crosse store and your amp will be transported to and from free of charge.

We are an authorized service center for Fender.

As of May 2022, we will only 'hold' an item if there is 1) a firm pending deal (for example, a customer is sending trades and has provided a tracking number, or payment is being sent via snail mail) or 2) if a customer is currently in transit to check out an item.

Yes, we do have a layaway option. We require a deposit of 20% of the item’s selling price. We will then hold that item for you for a period of 90 days. The 48 hour
approval period will not apply to any item on a layaway purchase. In the event of a “failed layaway”, any and all deposits that were paid are non-refundable,
and are also not transferable for the purchase of another item. Please inquire if you have specific questions about this policy.

***New policy effective 5/19/23***

Truck transfer: We'll transfer items between any of our stores for free with our own transport truck. The truck generally runs once every two weeks to each other store, however there is no guaranteed delivery date or time and is subject to change without notice.  The item will not be on hold for you and will remain available for purchase in its current location and online. Once the item arrives, we will notify you that the item is in the location you requested. Please note that some amps, cabinets, and other large items may not qualify for this service.​

Ship to Location:  We will ship an item via UPS to another location for you to look at if there is a firm trade deal with Dave's or a manager's approval.

Buy and pick up in any DGS location: This option is for you if you're fairly certain you'd like to purchase an item but want to get it in your hands.  How it works: You complete the purchase and request local pickup at one of our locations.  You'll have a 48-hour approval window that begins when the item is picked up. This way, if you want to compare it to something else, crank it up louder than you can at home, take it home for a day or two, or have the techs go through and adjust something before taking it home for good, you're covered! If you decide the item isn't for you, we'll get you refunded (but if we shipped the item to the store, we'll keep $20 to recoup our shipping costs - this is the same as if you purchase the item and have it shipped to your home).

Yes. Some amps, cabinets, drum kits, and other large items may not be available for this service if they are 'non-shippable' and/or too large for our transport van (Hammond organs and similar, for example).

Yes, we have private instructors who rent space in the La Crosse store and offer lessons. For pricing and times, contact them directly to learn more about their offerings:

Guitar:

Dan Drieson - (608) 796-9120
Joe Gantzer - (608) 317-1544

Bass:

Tim Powers - (608) 498-1481


Guitar, Bass, Mandolin & Theory:

Cassie Brady - (608) 881-9164 or onemoreonionmusic@gmail.com

Yes, we can provide an approximate value for your instrument over the phone, by way of email or in-store.

However, if you require a written appraisal for insurance or other official purposes, you must bring the item into the store for a hands-on review.

The costs on all appraisals are free!

We accept all four major credit
cards: Visa, American Express, MasterCard, and Discover. We will also accept credit card payments through PayPal online.

It’s for protection - yours and ours! We have had a
couple of unfortunate dealings with credit card fraud (when someone calls in with a stolen card and has it shipped to an address different to that on the card). When that happens, everybody loses. To avoid that, we require that the address you want your product shipped to is registered on the card.
It’s a case where one bad guy makes it hard on the rest of us, but this is to keep all the deals safe.

Yes; however they are digital only and not physical gift cards. They can be purchased in the store or on our website here: https://www.davesguitar.com/products/daves-guitar-shop-gift-card

We do not accept C.O.D. but are happy to now be able to accept PayPal online payments. Verified buyers may submit payments to the PayPal account dave@davesguitar.com.

Yes we do! We now own and operate Dave's Drum Depot, located in the same building as our Dave's Guitar Shop La Crosse location. Dave's Drum Depot sells a full range of Drums, percussion instruments & accessories, as well as keyboards!
We are now accepting drums, keyboards, guitars, and guitar accessories as trade credit towards anything we have for sale new or used at the guitar shop or drum shop.

We carry many different and diverse dealerships that include the following:

Dr. Z
Gretsch
Marshall
Eastman
Martin
Soldano
Nord
Box Drum USA
Sonor
ADP
DW
Latin Percussion LP
Remo
Boss
Ernie Ball
Suhr
ESP/LTD
Heritage
McPherson
Taylor
Carr
Fender
National
Tom Anderson
Charvel
Paiste
Meinl
Nord
Ibanez
Paul Reed Smith
Victoria
Collings
Peavey
Vox
Larrivee
Rickenbacker
Gibson
Line 6
Roland
Zildjan
Gibraltar
TAMA
Schecter
Dean

Yes! We love to take trades and buy products.
For items valued at $250 and above, we generally offer 75-80% on trade/consignment, and 50-60% cash payout depending on the item's condition. Items valued at less than $250 will be evaluated on an individual basis.
If you need a trade or cash estimate, please call, write, or come on in!

We have recently begun using the same condition ratings that are found on Reverb.com to help provide continuity between our selling platforms. A full description of each condition rating can be found here.